Delivery time is 2 working days within Beirut, and 3 to 4 working days across the rest of Lebanon. If you’d like your order the next day, you can request our express delivery service for an additional fee. You may also choose to pick up your order from Bchamoun if that’s more convenient. For express delivery, a specific delivery date, or pickup arrangements, please reach out to us via WhatsApp.

Yes, all items come carefully packaged in beautiful envelopes and a craft bag, perfect for gifting or enjoying a delightful unboxing experience. Our packaging is designed to suit any occasion, so you can order with confidence knowing your items will always arrive ready to impress.

Yes, all of our incense products are completely natural. They are made only from resins, rose petals, natural gums, and pure essential oils, with absolutely no chemicals or harmful additives in any product you burn. This ensures that every fragrance you enjoy is safe, authentic, and derived straight from nature. Many of our customers with allergies have shared glowing reviews, noting that they experienced no negative effects. You’ll truly notice the difference once you try them yourself.

No worries, if you receive a damaged item, simply reach out to us on WhatsApp and we’ll arrange a quick exchange with zero delivery fees.

We understand that each type of incense, whether sticks, cones, or powders, can be used differently, and it’s normal to have questions. For full guidance on how to enjoy them properly, please reach out to us on WhatsApp and we’ll provide you with clear instructions for every type. To ensure both safety and the best experience, we kindly remind you to always use incense with its proper holder.